IT Help at Home
In-Home Computer and Tech Services
Local Family Business Servicing South-East Brisbane
We are a family owned business providing a quality IT support service where we keep it simple, professional and affordable.
We are a small business and this means we have very low overheads and our hourly rates are 30-50% lower than other larger computer support providers.
We are based in Tarragindi and our target service area is South-East Brisbane but we do provide services for all Brisbane.
Being a small business means each customer is a personal relationship that we value and our reputation is very important to us. We aim to provide a consistent, high quality and personalised service.
Clear, Upfront Hourly Rates – No Travel Fees in South-East Brisbane
1. If you are within 30 minutes of Tarragindi we do not charge for any extra travel time.
2. Our standard hourly rate for homes and small business is $125 per hour with a minimum of 1 hour. If we can’t fix it within the hour we will provide an estimate for what is required.
3. For Seniors and older Australians our discounted hourly rate is $100 which is a 20% discount on our standard hourly rate.
4. Some tasks are cheaper if we take your device back to our workshop. For example, at our workshop we do not charge for our time when software is being installed or data is being copied. We will discuss options with you and it is your decision.
Computer and Technology Problems We Solve
- General technical support for Apple, Microsoft and Linux computers
- Email issues including problems with bigpond, optusnet, MS365 business email, syncing between devices
- WiFi issues including issues with speed, range and reliability and we also do full home network audits and documentation
- Setting up a new computer or laptop the right way so it has all your files, accounts and is clean, fast and safe
- New printer installs including getting them on WiFi, scanning and printing from phones, tablets and computers
- Photo library management including syncing, backing up and removing duplicates
- Setting up a TV and creating the accounts and installing the free and paid streaming services
Why South-East Brisbane Families and Seniors Choose IT Help at Home
We are a father-son team dedicated to providing exceptional technology support. Our mission goes beyond simply fixing what's broken; we aim to educate and empower you. We want every client to feel more confident and self-sufficient in managing their technology.
Jeff has dedicated over three decades to the IT world and providing quality service. He has operated 24-hour support for government agencies and supported small businesses and developed scientific and data visualisation software. His formal training includes a Degree in Engineering and a Masters in Information Technology, with specialised experience in Windows and Linux business environments and Apple for home and personal use.
Luke brings fresh knowledge and a passion for modern technology. He excels in Windows environments, mobile devices, and social media. His expertise also includes computing hardware, gaming systems, and performance tuning, ensuring your technology is running at its absolute best.
With our combined experience across enterprise, small business, and personal tech, we are ready to help you find a reliable and lasting solution.
Featured Service: New Computer and Laptop Setup
Stress-free setup, software installation, and data transfer
We provide a personalised and customised setup of new and refurbished computers that prevents future headaches and issues. How? Well, it starts by talking with you about your needs and priorities and about what is possible. For example we can:
- remove all the unwanted software and trial subscriptions like trial versions of virus software, cloud software and manufacturer add-ons that are not needed and can pop up in 30 days asking for a credit card.
- setup your computer with a local account and free versions of office tools so you don't need to have a Microsoft 365 Subscription.
- Tailor all the windows settings related to privacy, security and notifications and setup your favourite web browser with ad-blockers and protection from malware and phishing.
- secure your key online accounts like your Microsoft, Google and Apple accounts and ensure you have the right security and recovery settings enabled
- Connect your pc to Wi-Fi networks, printers, scanners, mobile phones, cameras, backup systems
- Adjust accessibility settings to ensure the screen is readable, mouse or track pad is easy to use, voice recognition enabled