Who We Are?
How much do we charge?
How much do we charge?
We are a family owned business providing a quality IT support service where we keep it simple, professional and affordable.
We are a small business and this means we have very low overheads and our hourly rates are 30-50% lower than other larger computer support providers.
Our target service area is South-East Brisbane but we do provide services for all Brisbane. If you are more than 30 minutes from Tarragindi we charge for the extra travel time needed.
Being a small business means each customer is a personal relationship that we value and our reputation is very important to us. We aim to provide a consistent, high quality and personalised service. Give us a try.
How much do we charge?
How much do we charge?
How much do we charge?
1. If you are within 30 minutes of Tarragindi we do not charge travel time. If you are further away than we charge for the extra travel time greater than 30 minutes at our hourly rate.
2. Our standard hourly rate for homes and small business is $120 per hour with a minimum of 1 hour. If we can’t fix it within the hour we will provide an estimate for what is required.
3. For Seniors and older Australians our discounted hourly rate is $90 which is a 25% discount on our standard hourly rate.
4. Some tasks are cheaper if we take your device back to our workshop. For example, at our workshop we do not charge for our time when software is being installed or data is being copied. We will discuss options with you and it is your decision.
How can we help?
How much do we charge?
How can we help?
- My Email has stopped working?
- I am having troubles connecting to the internet?
- Can I print from my phone or tablet?
- Why don't my photos sync to iCloud or Google Photo?
- Why is my PC so slow?
- My PC no longer gets security updates, what can I do?
- Can I get a safe and reliable computer without spending too much money?
- I need to back-up my photos and important documents.
- How do I setup my new TV and get my streaming services working?
- Can you teach me how to use some of the new artificial intelligence tools?
We're here to help
It is great when your grandkids or kids lend a hand with tech issues, but if they’re stuck or it’s taking a bit longer than expected to sort it out, or they are just not available, then we’re always here to help.
One of the areas where older Australians need support is managing and using their phones safely. Phone scams have impacted 8172 people in the 55+ and 65+ age group so far in 2025 with the total financial loss over $24 million.
The statistics show that as we get older we are more inclined to answer phone calls from unknown numbers and are more trusting of people who make personal contact.
Want to know how can we help friends, parents and grandparents, avoid phone scams?
Trustworthy, professional and reliable
Luke and I are operating this business together and we aim to fix your IT problems but also educate and help you to be more self sufficient and confident.
Luke is starting his career in IT and has excellent knowledge of windows, mobile phones and social media as well as computing hardware including gaming and performance tuning.
I have a Degree in Engineering and a Masters in Information Technology and have been working in IT roles for over 30 years. I have run 24 hour support and help desk services for government agencies, supported small business enterprises, developed software and have specialised in Windows and Linux for business environments but use Apple for my personal systems.
If you have an IT problem then we are here to help.
Luke and Jeff