Who We Are?
We are a family owned business providing a quality IT support service where we keep it simple, professional and affordable.
We are a small business and this means we have very low overheads and our hourly rates are 30-50% lower than other larger computer support providers.
Our target service area is South-East Brisbane but we do provide services for all Brisbane. If you are more than 30 minutes from Tarragindi we charge for the extra travel time needed.
Being a small business means each customer is a personal relationship that we value and our reputation is very important to us. We aim to provide a consistent, high quality and personalised service. Give us a try.
How much do we charge?
1. If you are within 30 minutes of Tarragindi we do not charge travel time. If you are further away than we charge for the extra travel time greater than 30 minutes at our hourly rate.
2. Our standard hourly rate for homes and small business is $120 per hour with a minimum of 1 hour. If we can’t fix it within the hour we will provide an estimate for what is required.
3. For Seniors and older Australians our discounted hourly rate is $90 which is a 25% discount on our standard hourly rate.
4. Some tasks are cheaper if we take your device back to our workshop. For example, at our workshop we do not charge for our time when software is being installed or data is being copied. We will discuss options with you and it is your decision.
How can we help?
How can we help?
- My Email has stopped working?
- I am having troubles connecting to the internet?
- Can I print from my phone or tablet?
- Why don't my photos sync to iCloud or Google Photo?
- Why is my PC so slow?
- My PC no longer gets security updates, what can I do?
- Can I get a safe and reliable computer without spending too much money?
- I need to back-up my photos and important documents.
- How do I setup my new TV and get my streaming services working?
- Can you teach me how to use some of the new artificial intelligence tools?
Let us help you protect your memories
If your photo collection is massive, disorganised and completely unprotected from a hard disk or phone failure then we can help.
We start with what we call "data rescue". We bring together all your photos from the different sources into one place.
We then make sure all the photos are backed up and then we implement an ongoing backup solution that you can manage yourself.
We then use sophisticated software to identify duplicate photos and we move them to a safe location which reduces disk space and clutter.
Then we setup and show you how to manage your photos using the free tools available in Windows, Linux and Apple.
Dont risk your precious memories - we are happy to help.
Trustworthy, professional and reliable
We are a father-son team dedicated to providing exceptional technology support. Our mission goes beyond simply fixing what's broken; we aim to educate and empower you. We want every client to feel more confident and self-sufficient in managing their technology.
Jeff has dedicated over three decades to the IT world and providing quality service. From operating 24-hour support for government agencies and supporting small businesses to developing software, his background is robust. His formal training includes a Degree in Engineering and a Masters in Information Technology, with specialised experience in Windows and Linux business environments and Apple for home and personal use.
Luke brings fresh knowledge and a passion for modern technology. He excels in Windows environments, mobile devices, and social media. His expertise also includes computing hardware, gaming systems, and performance tuning, ensuring your technology is running at its absolute best.
With our combined experience across enterprise, small business, and personal tech, we are ready to help you find a reliable and lasting solution.
Jeff and Luke
ABN: 97 959 856 228
Operating as IT Help at Home and IT Help for Older Australians